Delivery Policy

 

1- The ordered goods will be sent by the seller to the address of the buyer stated in the order, no later than:
–          within (2-3 business days in the main areas - twice per week if not in main the area) from the confirmation of the order for a cash on delivery consignment, where all ordered goods are physically in stock on the date of ordering
–           within (2-3 business days in the main areas - twice per week if not in the main area) from the receipt of payment (payment by link-visa-mastercard) for pre-paid orders, where all ordered goods are physically in stock on the date of ordering
–          within 30 working days from the confirmation of the order for a cash on delivery consignment, where any of the ordered goods is not physically in stock on the date of ordering
–          within 30 working days from the receipt of payment (payment by link-visa-mastercard) for pre-paid orders, where any of the ordered goods is not physically in stock on the date of ordering
The above time limits for delivery of the goods have been determined in the light of possible delays due to the unavailability of the goods from the supplier or longer waiting period for the production of the product. The buyer will always be informed about the status of the shipment. The indicative (estimated) time (if known) to dispatch the goods which are not in stock is posted on the website in the detail of the product.

2-    If the seller is unable to ship the ordered goods within the above dates, they are obliged to inform the buyer via email or phone and propose an alternative way of fulfilling the order.

3-    The seller is not responsible for the delay or absence of delivery in the event that this was caused by the buyer or by the delivery service. Further, the seller is not responsible for the consequences of not accepting or not confirming the order through the internet as a result of involuntary loss of connection or other technical problems.

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4-    The buyer shall pay the price for the goods indicated in the order at the time of the sending of the order. All prices include VAT. Prices are valid always until stocks are depleted, unless otherwise specified. The costs associated with the shipping of the goods are always covered by the buyer, depending on the method of delivery.

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5-    The right of ownership of the goods is transferred to the buyer only upon proper payment of the purchase price .

6-     The fee for transport is shown in the order or is specified in the confirmation of the by the customer service personnel. In some cases, the seller may also charge packing; in such cases, the packing price is stated in the order confirmation.

7-    The costs incurred by the buyer when using remote communication means in relation to the purchase contract (costs of the internet connection, telephone costs) are paid by the buyer.

8-  Pictures used in the website store are only referential and the appearance of the delivered goods may differ.

PRICES
All fees and prices are in UAE Dirhams (AED)
* Changing of Prices.
Rothana prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

ORDERS
* Placing An Order
Placing an order can be done from the website, by telephone Rothana. Should you place an order from the website, you have to be sure that personal data is correct and updated. Rothana suggests the Customer to proof-read his/her form several times before validating an order. Rothana is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
* Processing Time
You can expect your order to be processed within approximately (2-3 business days in the main areas - twice per week if not in main the area), provided the items are in stock and there are no problems with payment verification. Rothana.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

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